Terrible Service. have been there 3 times in the past few weeks, thinking maybe it was just a couple people who were having a bad day. the past 2 times i have sat in the drive thru line for 15 min plus. the first time i drove around hopped over the mcdonalds and got a coffee. the 2nd time i sat at the speaker for 12 min exactly with no communication from the associate inside. i had noticed the car in front of me had already left the pickup window. i drove around and the guy asked me what did i order. i said nothing yet. i started to give him a simple coffee order, and he preceded to point his index finger telling me to hold on while he took the order of the car that was behind me first. absolutelty terrible i told him nevermind and drove off...i will NEVER ever come back to this location again. 131st and Lagrange and 159th St. are the way to go..smh
(1)
Mattie C.
They were out of the plain donuts with white frosting and sprinkles, which are my favorite. Tsk tsk. But the "marbled" one I had instead was pretty good, and the hot chocolate was hot and delicious. Bathroom was spacious and clean. Good place for a quick road stop to enjoy some junk food!
(3)
Alexa E.
Speedy service at this location, clean environment, and always friendly customer service. The only reason I'm giving this location 4 stars? The drive-thru could use a repave.
(4)
Jen S.
Great, friendly service from Hassan!! Very pleasant, sincere manner. I could hear him inside teaching a new employee how to make a sandwich.. Very patient and sweet. Oh.. And my iced latte and sandwich was awesome!!
(5)
Asad K.
This has to be one of the worst DD locations I have ever been to. 4 out of 5 times they'll get my order wrong, more often than not they don't have what I want, and lastly, their coffee doesn't taste anything like it should. Management is constantly changing and so are employees. I'm not sure why this is, but usually the people working here seem to be doing it forcefully rather than acting like they remotely care about their job. These guys have officially made me into a Starbucks customer thanks to their poor customer service.
(1)
William B.
Just let me start by saying that a Mocha Blast is every bit as tasty as a Mocha Frappuccino, *when properly prepared and Thaddeus is a Blastin' Craftsman! There are ways to be lazy and cheat, including using soft-serve rather than scoops and it makes a difference in the finished product. I'm very impressed that he cares enough to do it right, because there are far more ways to do it wrong.
(5)
Courtney N.
I wish I could give zero stars. I never make reviews...especially of fast food restaurants but this was serious. I went to the orland dunkin last Saturday and it was WAY hotter in there than it was outside (on an 85 degree day). I was instantly sweating. Employees were wearing basketball shorts and lifting up their shirts to wipe the sweat off their faces. GROSS! I saw one kid grab donuts with no glove after wiping his face. Then I proceeded to order, and they told me they could not do any hot food? But the girl would not tell me why. Weird. Then I decided I would order doughnuts instead. The first 4 doughnuts I ordered they were out of. So I basically wasted my money there buying things I never wanted. Besides all of this, the store was a mess. Black moldy fruit, doughnuts tissues hanging off the display. Doughnut racks set everywhere. I've also been food poisoned by this location before, so now I know how. This location is disgusting. Having my sanitation license, I should report ye place. There is absolutely no way they should have been open that day, or be allowed to open their doors any day in the future. I hope your corporate office takes this seriously.
(1)
Smoo I.
Every dunkin donuts has it's flaws. I've even told out of town friends, that if you order more than 3 items at any dunkin donuts, something or everything will be wrong. In spite of it all, I'm pretty devoted. I almost ALWAYS avoid this DD. Purely because the staff is incredibly immature, my service is horrible, with people making noises and being rude and cocky over the drive thru. Thank god I have a sense of humor, but I can't imagine other people not going off on these people that work there. Over the course of years... The workers are chronically bad. Ironically, it's the only one in the Chicagoland area that seems to employ teens. Oddly enough it's so consistently bad, and I don't think I've ever been served by the same people... So it must just be taught from one shoddy employee to the next. No one is ever in a rush. Always rude on the drive thru intercom More things wrong I actually received a cold bacon egg cheese wrap once... As in, they made it earlier and left it out and then put it in my bag... The cheese was cold and hard and everything. Normally those bad boys are like lava. I don't think I've ever left this particular location and not questioned if someone spat in or tainted my food / drink. I'm not saying anyone DID, for a fact, but the immature and rude kids there make me always question myself for going there to try again. I'll drive to the one 5 miles further from now on, because, even though they occasionally get my order wrong, I never wait in line for 20 minutes at the drive thru to have some snotty entitled kid on his first job make noises and speak distastefully and impolite through an intercom. If I were the owner of this particular location, I would fire the whole staff and start over with people who actually want a job, instead of some kids who could care less if they advance in the world.
(1)
Theresa U.
I stopped by this Dunkin Donuts this morning. I'm from out of town here on business. I ordered my normal order which I get at home. The coffee was just alright and normally I love it. The donuts was not fresh. This trip was n o t worth the stop.
(2)
Sam C.
This is probably the worst Dunkin Donuts. Do yourself a favor and go to the one on 159th or on LaGrange by 131st. Today I saw an employee put the donut I didn't order back on the fresh donut shelf. Not sure if the people at this location are lazy or just don't care. I also ordered a munchkin mix, to my surprise they were 90% the same, and of course the ones no one really wants. There are other locations with better service and good product, go there instead.
(1)
Aine M.
Awful service. I waited in line and the workers served one of their friends before the 3 women waiting several minutes in the main line. Saw another employee " sampling" some food from the sandwich area. I question the cleanliness. Not sure where they get the workers from . I will never go to this DD again!
(1)
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Address :14461 S LaGrange Rd
Orland Park, IL, 60462
Chris F.
Terrible Service. have been there 3 times in the past few weeks, thinking maybe it was just a couple people who were having a bad day. the past 2 times i have sat in the drive thru line for 15 min plus. the first time i drove around hopped over the mcdonalds and got a coffee. the 2nd time i sat at the speaker for 12 min exactly with no communication from the associate inside. i had noticed the car in front of me had already left the pickup window. i drove around and the guy asked me what did i order. i said nothing yet. i started to give him a simple coffee order, and he preceded to point his index finger telling me to hold on while he took the order of the car that was behind me first. absolutelty terrible i told him nevermind and drove off...i will NEVER ever come back to this location again. 131st and Lagrange and 159th St. are the way to go..smh
(1)Mattie C.
They were out of the plain donuts with white frosting and sprinkles, which are my favorite. Tsk tsk. But the "marbled" one I had instead was pretty good, and the hot chocolate was hot and delicious. Bathroom was spacious and clean. Good place for a quick road stop to enjoy some junk food!
(3)Alexa E.
Speedy service at this location, clean environment, and always friendly customer service. The only reason I'm giving this location 4 stars? The drive-thru could use a repave.
(4)Jen S.
Great, friendly service from Hassan!! Very pleasant, sincere manner. I could hear him inside teaching a new employee how to make a sandwich.. Very patient and sweet. Oh.. And my iced latte and sandwich was awesome!!
(5)Asad K.
This has to be one of the worst DD locations I have ever been to. 4 out of 5 times they'll get my order wrong, more often than not they don't have what I want, and lastly, their coffee doesn't taste anything like it should. Management is constantly changing and so are employees. I'm not sure why this is, but usually the people working here seem to be doing it forcefully rather than acting like they remotely care about their job. These guys have officially made me into a Starbucks customer thanks to their poor customer service.
(1)William B.
Just let me start by saying that a Mocha Blast is every bit as tasty as a Mocha Frappuccino, *when properly prepared and Thaddeus is a Blastin' Craftsman! There are ways to be lazy and cheat, including using soft-serve rather than scoops and it makes a difference in the finished product. I'm very impressed that he cares enough to do it right, because there are far more ways to do it wrong.
(5)Courtney N.
I wish I could give zero stars. I never make reviews...especially of fast food restaurants but this was serious. I went to the orland dunkin last Saturday and it was WAY hotter in there than it was outside (on an 85 degree day). I was instantly sweating. Employees were wearing basketball shorts and lifting up their shirts to wipe the sweat off their faces. GROSS! I saw one kid grab donuts with no glove after wiping his face. Then I proceeded to order, and they told me they could not do any hot food? But the girl would not tell me why. Weird. Then I decided I would order doughnuts instead. The first 4 doughnuts I ordered they were out of. So I basically wasted my money there buying things I never wanted. Besides all of this, the store was a mess. Black moldy fruit, doughnuts tissues hanging off the display. Doughnut racks set everywhere. I've also been food poisoned by this location before, so now I know how. This location is disgusting. Having my sanitation license, I should report ye place. There is absolutely no way they should have been open that day, or be allowed to open their doors any day in the future. I hope your corporate office takes this seriously.
(1)Smoo I.
Every dunkin donuts has it's flaws. I've even told out of town friends, that if you order more than 3 items at any dunkin donuts, something or everything will be wrong. In spite of it all, I'm pretty devoted. I almost ALWAYS avoid this DD. Purely because the staff is incredibly immature, my service is horrible, with people making noises and being rude and cocky over the drive thru. Thank god I have a sense of humor, but I can't imagine other people not going off on these people that work there. Over the course of years... The workers are chronically bad. Ironically, it's the only one in the Chicagoland area that seems to employ teens. Oddly enough it's so consistently bad, and I don't think I've ever been served by the same people... So it must just be taught from one shoddy employee to the next. No one is ever in a rush. Always rude on the drive thru intercom More things wrong I actually received a cold bacon egg cheese wrap once... As in, they made it earlier and left it out and then put it in my bag... The cheese was cold and hard and everything. Normally those bad boys are like lava. I don't think I've ever left this particular location and not questioned if someone spat in or tainted my food / drink. I'm not saying anyone DID, for a fact, but the immature and rude kids there make me always question myself for going there to try again. I'll drive to the one 5 miles further from now on, because, even though they occasionally get my order wrong, I never wait in line for 20 minutes at the drive thru to have some snotty entitled kid on his first job make noises and speak distastefully and impolite through an intercom. If I were the owner of this particular location, I would fire the whole staff and start over with people who actually want a job, instead of some kids who could care less if they advance in the world.
(1)Theresa U.
I stopped by this Dunkin Donuts this morning. I'm from out of town here on business. I ordered my normal order which I get at home. The coffee was just alright and normally I love it. The donuts was not fresh. This trip was n o t worth the stop.
(2)Sam C.
This is probably the worst Dunkin Donuts. Do yourself a favor and go to the one on 159th or on LaGrange by 131st. Today I saw an employee put the donut I didn't order back on the fresh donut shelf. Not sure if the people at this location are lazy or just don't care. I also ordered a munchkin mix, to my surprise they were 90% the same, and of course the ones no one really wants. There are other locations with better service and good product, go there instead.
(1)Aine M.
Awful service. I waited in line and the workers served one of their friends before the 3 women waiting several minutes in the main line. Saw another employee " sampling" some food from the sandwich area. I question the cleanliness. Not sure where they get the workers from . I will never go to this DD again!
(1)